Terms of Use

Last updated: March 2026

Important Disclaimer: BondReclaim is not a law firm, does not employ lawyers, and does not provide legal advice. The demand letters we generate are informational tools based on the Residential Tenancies Act 1986. For personalised legal advice, please consult a qualified New Zealand lawyer or your local Community Law Centre.

1. Acceptance of Terms

By accessing or using the BondReclaim website at bondreclaim.co.nz ("the Service"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree with any part of these Terms, you must not use the Service.

We may update these Terms from time to time. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms. We recommend reviewing this page periodically.

2. Eligibility

You must be at least 18 years of age and a current or former tenant under a residential tenancy agreement governed by New Zealand law to use the Service. By using BondReclaim, you represent and warrant that you meet these eligibility requirements.

3. Service Description

BondReclaim provides an automated online tool that generates demand letters for New Zealand tenants facing unfair bond deductions. The letters reference the Residential Tenancies Act 1986 and are designed to be sent to landlords or property managers as part of a bond dispute.

Optional add-ons include email delivery of the demand letter to your landlord on your behalf. BondReclaim does not require you to create an account — we collect only the information necessary to produce your letter.

4. Not Legal Advice

The demand letters generated by BondReclaim do not constitute legal advice. They are informational documents that cite relevant sections of the Residential Tenancies Act 1986. We strongly recommend consulting a qualified New Zealand lawyer or a Community Law Centre if you have any doubts about your situation or if your dispute involves complex legal issues.

5. No Guarantee of Outcome

BondReclaim does not guarantee any particular outcome. The effectiveness of a demand letter depends on the specific facts of your dispute, your landlord's response, and the applicable law. Using our Service does not guarantee recovery of your bond or avoidance of the Tenancy Tribunal process.

6. User Responsibilities

When using BondReclaim, you agree to:

  • Provide accurate, truthful, and complete information in the intake form.
  • Use the generated demand letter only for its intended purpose — pursuing a legitimate bond dispute under the Residential Tenancies Act 1986.
  • Not misrepresent the contents of the letter as having been prepared or endorsed by a lawyer or legal professional.
  • Not use the Service for any unlawful, fraudulent, or harassing purpose.

7. Prohibited Uses

You must not:

  • Use the Service to generate letters containing false accusations or misleading claims.
  • Reproduce, distribute, or resell the Service or generated letters for commercial purposes.
  • Attempt to interfere with, disrupt, or compromise the integrity of the Service or its underlying systems.
  • Scrape, crawl, or use automated tools to access the Service without our prior written consent.

8. Payments & Refunds

The fee for generating a demand letter is $49 NZD. The optional email delivery add-on is $10 NZD. All prices include GST where applicable.

Payments are processed securely by Stripe. BondReclaim does not store your credit card details.

Once a demand letter has been generated and made available for download, the service is considered fully delivered and refunds are generally not available. If you experience a technical issue that prevents you from accessing your letter, please contact us at support@bondreclaim.co.nz and we will resolve the issue promptly.

9. Intellectual Property

All content on the BondReclaim website — including text, graphics, logos, and software — is the property of BondReclaim and is protected by New Zealand and international intellectual property law.

Once you purchase a demand letter, you receive a non-exclusive, personal licence to use, print, and distribute that letter for the sole purpose of pursuing your bond dispute. The underlying template, structure, and system remain the property of BondReclaim.

10. Limitation of Liability

To the maximum extent permitted by New Zealand law (including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986):

  • BondReclaim's total aggregate liability for any claims arising from your use of the Service is limited to the amount you paid for the Service.
  • BondReclaim is not liable for any indirect, incidental, consequential, special, or punitive damages — including loss of bond money, lost profits, or emotional distress.
  • BondReclaim is not responsible for the actions, responses, or inactions of your landlord, property manager, or the Tenancy Tribunal.

11. Indemnification

You agree to indemnify, defend, and hold harmless BondReclaim and its officers, directors, and employees from any claims, damages, losses, or expenses (including legal fees) arising out of your use of the Service, your violation of these Terms, or your infringement of any third-party rights.

12. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of New Zealand. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.

Before pursuing legal action, we encourage you to contact us at support@bondreclaim.co.nz so that we can attempt to resolve the matter informally.

13. Modifications to the Service

We reserve the right to modify, suspend, or discontinue any part of the Service at any time without prior notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.

14. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

15. Entire Agreement

These Terms, together with our Privacy Policy and Cookies Policy, constitute the entire agreement between you and BondReclaim regarding your use of the Service.

16. Contact

For questions about these Terms of Use, please contact us at: